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Privacy Policy

1. Introduction

Welcome to Recastia ("we", "our", "us"). Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our services. Recastia is a brand operated by cleverstag srl, a company registered in Belgium under VAT number BE1003.131.537.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all individuals who interact with Recastia's services, including but not limited to:

  • Visitors to our website
  • Users of our applications and platforms
  • Clients and prospective clients
  • Partners and suppliers
  • Individuals who communicate with us via email, phone, or other channels

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Identification and Contact Information

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Company name and job title

b. Account and Authentication Data

  • Username and password
  • Security questions and answers
  • Account preferences and settings

c. Financial and Transactional Data

  • Payment details (processed via secure third-party payment processors)
  • Billing and invoicing information
  • Transaction history

d. Technical and Usage Data

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Log files and usage data
  • Cookies and similar tracking technologies

e. Marketing and Communication Data

  • Preferences for receiving marketing communications
  • Responses to surveys and feedback requests
  • Interactions with our marketing campaigns

4. Purposes and Legal Bases for Processing

We process your personal data for the following purposes and under the corresponding legal bases:

a. Providing and Managing Our Services

  • To deliver our products and services
  • To manage user accounts and authenticate users
  • To process transactions and payments

Legal basis: Performance of a contract

b. Communication

  • To respond to inquiries and provide customer support
  • To send administrative information, such as updates and security alerts

Legal basis: Legitimate interests

c. Marketing and Promotions

  • To send promotional materials and newsletters
  • To personalize marketing content

Legal basis: Consent

d. Analytics and Improvements

  • To analyze usage patterns and improve our services
  • To conduct research and development

Legal basis: Legitimate interests

e. Legal and Regulatory Compliance

  • To comply with legal obligations
  • To protect our rights and interests

Legal basis: Legal obligation

5. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Business Partners: Partners with whom we collaborate to offer joint services or promotions.
  • Legal Authorities: Governmental and regulatory bodies as required by law or to protect our rights.
  • Affiliates: Our subsidiaries and affiliated companies, for purposes consistent with this Privacy Policy.

We ensure that all third parties respect the security of your personal data and process it in accordance with the law.

6. International Data Transfers

Recastia operates globally, and your personal data may be transferred to, stored, and processed in countries outside of your country of residence. We implement appropriate safeguards, such as standard contractual clauses, to ensure that your data is protected in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. The retention period depends on the nature of the data and the purposes of processing.

8. Your Rights Under the GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: Obtain confirmation as to whether we process your personal data and access to such data.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request restriction of processing under certain circumstances.
  • Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@recastia.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure storage systems. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information on the cookies we use and how you can manage your preferences, please refer to our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of every website you visit.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Recastia (operated by cleverstag SRL)

Email: hello@recastia.com

VAT: BE1003.131.537

Registered in Belgium