Terms of sale
...Or what we commit to
1. Preamble
These general conditions of sale (hereinafter the “CGV”) are concluded between :
- The seller : CLEVEROAK, unit of CLEVERSTAG SRL, located Avenue Gustave Demey 10, 1160 Brussels, company number 1003.131.537 (hereinafter "CLEVEROAK").
- The customer : Any natural or legal person wishing to make a purchase via the website www.cleveroak.eu (the "Site").
By validating their order on the Site, the customer accepts these General Terms and Conditions without reservation.
2. Products
The products offered for sale are jewelry, bracelets, clothing and accessories described on the Site. CLEVEROAK takes the greatest care in the presentation and description of these products to best satisfy the customer's information. In the event of an error or omission in this presentation, CLEVEROAK cannot be held liable, except in the event of serious misconduct on its part.
3. Price
The prices of the products are indicated in euros (€) all taxes included (TTC), excluding shipping costs. CLEVEROAK reserves the right to modify its prices at any time, it being understood that the applicable price will be that in effect at the time of validation of the order by the customer.
4. Orders
4.1 Order conditions
The customer can place an order on the Site by following the online ordering process. Any order placed on the Site implies full and unreserved acceptance of these General Terms and Conditions. CLEVEROAK reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
4.2 Order validation
Any order validated by the customer is subject to an order confirmation sent by e-mail to the address provided by the customer. The sale will only be considered final after this confirmation has been sent and the full price has been collected.
4.3 Product availability
Product offers are valid as long as they are visible on the Site, while stocks last. If the product is unavailable after placing the order, CLEVEROAK will inform the customer by e-mail and offer either an equivalent product or a refund of the order.
5. Payment
5.1 Payment methods
Payment is made online by credit card, bank transfer, PayPal, or any other means of payment offered on the Site. The customer guarantees CLEVEROAK that he has the necessary authorizations to use the payment method chosen when validating the order.
5.2 Transaction security
CLEVEROAK implements all necessary means to ensure the security and confidentiality of data transmitted online. All transactions are secured by an SSL encryption system.
6. Delivery
6.1 Delivery time
CLEVEROAK undertakes to ship the products within a maximum period of 90 days from validation of the order. Delivery is made to the address indicated by the customer when ordering.
6.2 Delivery costs
Delivery costs are indicated before validation of the order and depend on the delivery address and the weight of the products ordered.
6.3 Late delivery
CLEVEROAK cannot be held responsible for the consequences due to a delay in delivery not due to its fault. If the delivery time is exceeded by more than 90 days, the customer may request cancellation of the order and obtain a full refund.
7. Right of withdrawal and returns
7.1 Right of withdrawal
The customer has a period of 15 days from receipt of the products to exercise his right of withdrawal without having to provide reasons or pay penalties.
7.2 Return conditions
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition. Return costs are the responsibility of the customer. To exercise this right of withdrawal, the customer must contact CLEVEROAK via the contact form available on the Site.
7.3 Reimbursement
In the event of withdrawal, CLEVEROAK will reimburse the customer for the full amount paid, including initial delivery costs, within 14 days of receipt of the returned products.
8. Warranty
8.1 Legal guarantee
The products sold benefit from the legal guarantee of conformity and the guarantee against hidden defects, allowing the customer to return defective or non-compliant products delivered.
8.2 Warranty exclusions
The guarantees do not cover defects and deterioration caused by natural wear and tear, an external accident, faulty maintenance, abnormal or non-compliant use, or a modification of the product not planned or specified by CLEVEROAK.
9. Liability
9.1 Limitation of liability
CLEVEROAK cannot be held responsible for damage resulting from improper use of the purchased product. CLEVEROAK's liability will, in any event, be limited to the amount of the order.
9.2 Restriction of responsibility
CLEVEROAK cannot be held responsible for any indirect damage, in particular loss of operation, loss of profit, loss of opportunity, damages or costs.
10. Protection of personal data
10.1 Data collection
CLEVEROAK undertakes to preserve the confidentiality of the information provided by the customer, which he may be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978.
10.2 Customer rights
As such, the customer has the right to access, modify and delete information concerning him, which he can exercise at any time via the contact form on the Site.
11. Intellectual property
All elements of the Site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of CLEVEROAK. Any total or partial reproduction of these elements is strictly prohibited without the express authorization of CLEVEROAK.
12. Force majeure
CLEVEROAK cannot be held responsible for the non-performance of its obligations in the event of force majeure as defined by applicable legislation, in particular in the event of natural disaster, fire, internal or external strike, internal or external failure or breakdown, and Generally speaking, any event preventing the proper execution of orders.
13. Contact and customer service
13.1 Contact
For any questions, complaints or other requests, the customer can contact CLEVEROAK via the contact form available on the Site.
13.2 Response time
CLEVEROAK undertakes to respond to customer requests within a maximum of 10 working days.
14. Applicable law and disputes
14.1 Applicable law
These General Terms and Conditions are subject to Belgian law.
14.2 Amicable settlement
In the event of a dispute, the parties will favor an amicable settlement.
14.3 Jurisdiction
In the absence of an amicable settlement, the courts of Brussels will have sole jurisdiction to resolve the dispute.